Frequently Asked Questions
How long does shipping take?
Orders ship in 1–2 business days and arrive in about 8–15 business days within the US. Tracked shipping is free on every order.
Will the hair grow back thicker or darker?
No — that's a myth. Dermaplaning removes fine vellus hair ("peach fuzz") at the surface. It grows back with the same thickness, color and texture as before. Cutting hair doesn't change how it grows.
Is dermaplaning safe to do at home?
Yes, when used as directed on clean, dry skin. GlowPrep is a cosmetic tool for gentle at-home use — not a medical device. Skip it if you have active breakouts, inflamed or very sensitive skin: exfoliate around irritation, never over it.
How often should I use it?
About once a week works for most people. Swap the blade head every 1–3 uses so every pass stays sharp, gentle and safe — your system includes 6 replacement heads to get you started.
Does it really help makeup and skincare?
With peach fuzz and dead surface cells out of the way, foundation has nothing to cling to and sits visibly smoother, and your serums and moisturizers reach your skin instead of the layer sitting on top of it. Results describe smoother-feeling, smoother-looking skin — no medical claims.
How do I track my order?
You'll get a tracking link by email as soon as your order ships. You can also use the Track Your Order page any time.
How can I contact you?
Email support@lunovaco.com — we reply within 48 hours.